Access Navigation Supervisor Full Time Mahwah
POSITION SUMMARY:
The Patient Access Supervisor is responsible for the daily operations of all functions and serves as the liaison between the department and our preferred, affiliated and other facilities. The Patient Access Supervisor integrates the department’s scheduling services with the hospital’s primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. The Supervisor will be responsible for the oversight and coordination of functions within the Navigation Center relating to scheduling, quality control, training, patient satisfaction and customer service. Areas of responsibility include, but are not limited to scheduling, registration, pre-registration, call KPIs and productivity. The Supervisor provides direct support to the Director in all areas to ensure optimum performance by departmental personnel, scheduling and registration accuracy and optimal customer satisfaction.
EDUCATION:
Bachelor’s degree is required; a master’s degree is preferred.
EXPERIENCE:
A minimum of five (5) years of progressive experience within hospital/healthcare business operations with at least three (3) years in a significant healthcare management/leadership position.
SPECIAL SKILLS:
Customer service, scheduling, registration, financial counseling, financial clearance and insurance verification/authorization process within a hospital setting. Ability to continuously assess& patient volumes in each area to prioritize the delegation of work and stabilize unforeseen fluctuations in work flows. To serve as a resource to other departments regarding Access Center goals and functions, scheduling, registration, patient advocates, financial clearance and/or insurance verification related issues. Will provide and maintain effective communication with medical staff, community, patients, internal and external associates. Necessary to have strong computer and communication skills. Must be able to effectively analyze data and provide recommendations, effectively communicate change, updates and feedback. Employee must navigate the healthcare system in effort to obtain necessary information. Employee demonstrates self motivation, initiative and attention to detail.
Area of Talent: Management
Organization: Valley Health System
Department: VS ACCESS & NAVIGATION
Shift: Day
Full Time
Schedule: M-F
req16626
United States
Working at Valley Health
At Valley Health System, our mission is to improve the lives of our patients, staff and communities by delivering high-quality, cost-efficient healthcare through the hard work of our dedicated staff. If you’re interested in a career in which your advancement is both supported and encouraged, we invite you to apply today to become part of a leading health system with an ongoing commitment to serve and care.
Where Your Career Can Take You
Lucrecia W.
MSN, RN, CNML, Lean Six Sigma Green Belt-HC
As a leader in the Valley Health System, the best part of my job is having the ability to SERVE, the patients, families and the staff. I often refer to Valley as the Disney World of Nursing.
1998—2004
Business Associate
2004—2005
Nursing Extern
2005—2012
Registered Nurse
2012—2016
Clinical Shift Supervisor
2016—Present
Manager, Patient Care Services
Herve M.
Director, Respiratory Care and Sleep Medicine
The leadership offered me the tools to succeed and my direct reports had an open door policy.
1993—96
Respiratory Tech
1999—01
Senior Respiratory Tech
2001—05
Respiratory Therapist
2005—06
Shift Coordinator
2006—07
Shift Supervisor
2008—13
Manager, Respiratory
2013—Present
Director, Respiratory Care and Sleep Medicine
Lora B.
PhD, RN, ANP-BC, NE-BC
Valley has provided me with many professional development opportunities starting with a new nurse graduate orientation program that I was hired into when there were few job opportunities to be found. Since then I’ve benefited from tuition reimbursement which allowed me to pursue advanced nursing degrees and attain leadership nursing positions in the organization.
1997—2005
Registered Nurse, Medical/Surgical
2005—2012
Advance Practice Nurse
2012—Present
Director, Clinical Partnerships
Jay A.
Manager, Application Support
Our culture is unique. Staff are friendly, approachable, and care about what we do.
2016—2019
System Analyst II
2019—2020
System Specialist
2020—Present
Manager, Application Support
Yusimi S.
Advance Practice Nurse, Clinical Supervisor Palliative Care Services
Valley Health System has assisted me with tuition reimbursement and access to continuing education courses that have allowed me to grow personally and professionally.
2001—2002
Registered Nurse, Labor Delivery
2003—2014
Registered Nurse, Coronary Care Unit
2014—2018
Advance Practice Nurse, Palliative Care Services
2019—Present
Advance Practice Nurse, Clinical Supervisor Palliative Care Services
Lucrecia W.
MSN, RN, CNML, Lean Six Sigma Green Belt-HC
As a leader in the Valley Health System, the best part of my job is having the ability to SERVE, the patients, families and the staff. I often refer to Valley as the Disney World of Nursing.
1998—2004
Business Associate
2004—2005
Nursing Extern
2005—2012
Registered Nurse
2012—2016
Clinical Shift Supervisor
2016—Present
Manager, Patient Care Services
Maira D.
MSN, BSN, RNC-OB, c-EFM
I always tell applicants that Valley is a great place to work because of all the opportunities to grow and how strong of a team we are. The people at Valley are truly my second family.
2003—2004
Patient Care Associate / Nurse Extern
2004—2005
Registered Nurse, Geriatric
2004—2016
Registered Nurse, Labor & Delivery
2016—2017
Clinical Shift Supervisor, Labor & Delivery
2017—Present
Manager, Patient Care Services
Alexandra H.
Homecare RN
What I think is most special about Valley health is that while it is a large health system it doesn’t feel that way. The health system has not swallowed up its employees the way I believe others have. There is a sense of family and shared purpose that I feel is truly unique.
2018—2020
Community Health Nurse, Valley Home Care
2020—2021
Community Health Nurse, End of Life COVID unit, Valley Hospital
2021—Present
Clinical Coordinator, Valley Home care & Safety and Reliability (HRO) Coach
Josephine B.
DNP, MPA, RN, NEA-BC, HN-BC
1990—1993
Senior Unit Secretary
1993—1996
Staff Nurse, B3 & IMC
1996—1998
Center Resource Nurse
1998—2008
Care Center Manager
2008—2016
Director, Medical Surgical Services
2016—Present
Assistant Vice President
Susan G.
VHC
1998—2002
Patient Care Assistant
2002—2004
PCS Scheduler
2005—2013
Administrative Assistant
2013—2016
Intake Liaison
2016—2018
Hospice Support Specialist
2019—Present
Hospice Liaison
David R.
DNP, RN, FNP-BC, PCCN, HN-BC
We are building a state of the art facility in Paramus. This provides us the opportunity to serve our community for years to come. Our hospital will represent what the future of healthcare should look like.
1998—99
Registered Nurse, Bergen Cardiac
1999—04
Clinical Shift Supervisor
2004—05
Registered Nurse, CSICU
2005—11
Clinical Shift Supervisor
2012—15
Advance Practice Nurse
2015—19
Director, Cardiac Services
2019—Present
Assistant Vice President of Medical Surgical Services
Lora B.
PhD, RN, ANP-BC, NE-BC
Valley has provided me with many professional development opportunities starting with a new nurse graduate orientation program that I was hired into when there were few job opportunities to be found. Since then I’ve benefited from tuition reimbursement which allowed me to pursue advanced nursing degrees and attain leadership nursing positions in the organization.
1997—2005
Registered Nurse, Medical/Surgical
2005—2012
Advance Practice Nurse
2012—Present
Director, Clinical Partnerships
Michelle R.
Homecare RN
I think Valley Health is a special place to work because we are always striving to take our organization to the next level.
2013—2017
Community Health Nurse
2017—2018
Home Care Clinical Coordinator
2019—Present
Clinical Manager
Patrick M.
Clinical Coordinator
There are very few jobs that exist where you have the ability to directly impact a person’s life in a positive way and be there to see the results. Working at Valley Home Care is one of those places. Being able to work with patients and see them improve in real time is a feeling that few people get to experience in their professional live, and it is incredibly rewarding.
2017—2019
Community Health Nurse
2019—2020
Home Care Clinical Coordinator
2020—Present
Clinical Coordinator
Herve M.
Director, Respiratory Care and Sleep Medicine
The leadership offered me the tools to succeed and my direct reports had an open door policy.
1993—96
Respiratory Tech
1999—01
Senior Respiratory Tech
2001—05
Respiratory Therapist
2005—06
Shift Coordinator
2006—07
Shift Supervisor
2008—13
Manager, Respiratory
2013—Present
Director, Respiratory Care and Sleep Medicine
Marietta T.
LAB
In today’s healthcare climate with a focus on the bottom line, Valley Health remains true to its roots, providing quality healthcare with a genuine focus on patients and their families
2016—2018
Lab Quality Assurance Coordinator
2018—Present
Program Director/MLS School
Denisse O.
Supervisor, Certified Medical Assistant
2012—2016
Medical Assistant
2017—2020
Certified Medical Assistant
2020—Present
Supervisor, Certified Medical Assistant
Jennifer F.
Office Supervisor – CMA
Valley won me over long ago with their ongoing exceptional care to not only myself, but my family. I was treated with such dignity and respect during my stay and now as an employee, I understand that SERVE and CARE are truly the Valley Way!
2015—2017
Certified Medical Assistant
2017—2020
Certified Medical Assistant/BA
2020—Present
Office Supervisor – CMA
Tiffani B.
Manager, Diagnostic Imaging
During my tenure at Valley Health, I have been giving the opportunity to attend Leadership Institutes as well as educational courses through our own Education Department which has enabled me to grow from a staff technologist into management.
1993—1995
Radiology Student, The Valley Hospital School of Radiography
1995—1998
X-Ray/Imaging Tech
1998—2006
Coordinator, Diagnostic Radiology
2006—2019
Supervisor Radiology
2019—Present
Manager, Diagnostic Imaging
David T.
Pharmacy Clinical Coordinator
Valley was instrumental in helping me obtain my doctorate degree in Pharmacy through the generous tuition reimbursement program. In addition, Valley worked with the university and myself to assist in completing required rotations.
2010—2013
Pharmacist
2013—2020
Clinical Pharm Specialist
2020—Present
Pharmacy Clinical Coordinator
Jay A.
Manager, Application Support
Our culture is unique. Staff are friendly, approachable, and care about what we do.
2016—2019
System Analyst II
2019—2020
System Specialist
2020—Present
Manager, Application Support
Julie K.
Manager, Application Support
2017—2019
Project Specialist III
2019—2020
System Specialist
2020—Present
Manager, Application Support
Maria H.
Cardiac Specialty, Office Coordinator
What I have always enjoyed about each of my positions at Valley Health and what continues to excite me, is the immense opportunity to learn something new every day! Whether it is working with new advanced software or understanding how new procedures work to benefit the human condition there is always something new that sparks interest!
2011—2019
Business Associate, Cardiology
2019—Present
Cardiac Specialty, Office Coordinator
Angela S.
Manager, Outpatient Pediatric Services
I will be celebrating my 9th year at the Valley Health System next month (June 2021) and will be turning 33 this Summer. It is a privilege to have been able to work for all 3 entities in my time here and I have been truly blessed with the incredible people that I have had the opportunity to work with in this organization. I am so happy that I have been able to learn and grow so much in my time here. My goal is to keep mentoring and inspiring people to move up in this organization and chase their dreams just like I did and hope to continue to!
2012—2016
Intake Liaison (VHC)
2016—2018
Office Supervisor, TVH
2018—2020
Manager, VPS Practice
2020—Present
Manager, Outpatient Pediatric Services
Florine L.
Support Services Supervisor
Valley Health brings all leaders in the system together quarterly at Leadership Seminars. This enables us to establish relationships across the system, enables leaders to be able to support each other, and creates a “family-oriented” environment.
2005—2012
Telecommunications/ Physicians Service Call Center
2005—2012
Business Associate
2012—2013
Precertification Specialist
2013—2018
Rad Reimbursement Specialist
2018—Present
Support Services Supervisor
Robin G.
Chair, Advance Practice Services
2005—2007
Nurse Practitioner
2007—2013
Advance Practice Nurse
2014—2016
Advance Practice Nurse Supervisor
2016—Present
Chair, Advance Practice Services
Vera U.
APN Supervisor
The best part of my job is that I get to have a work environment that supports my ability to provide the highest quality collaborative care and management to my patients.
1988—95
Registered Nurse
1995—07
Clinical Nurse Specialist
2007—09
Advanced Practice Nurse, Patient Care Services
2009—10
Advanced Practice Nurse, Medical Surgical
2011—15
Advanced Practice Nurse, Heart and Vascular
2016—18
Advanced Practice Nurse, Cardiac Specialty
2019—Present
APN Supervisor
Yusimi S.
Advance Practice Nurse, Clinical Supervisor Palliative Care Services
Valley Health System has assisted me with tuition reimbursement and access to continuing education courses that have allowed me to grow personally and professionally.
2001—2002
Registered Nurse, Labor Delivery
2003—2014
Registered Nurse, Coronary Care Unit
2014—2018
Advance Practice Nurse, Palliative Care Services
2019—Present
AAdvance Practice Nurse, Clinical Supervisor Palliative Care Services
The Best Benefits for You
We provide a full range of comprehensive benefits and programs designed to offer you the best possible options for yourself, your family and your lifestyle.
Professional Development
An investment in our employees is an opportunity to elevate the exceptional care we are known for to a whole new level of expertise. Our education and career development benefits offer something for everyone looking to grow, no matter their experience level.
Time-Off
We believe that when employees are well-rested, healthy, and free of worries from personal emergencies, they are better prepared to perform at work. That is why we offer generous and well-deserved time-off benefits.
Health & Wellness
Our various Health and Wellness benefits provide for preventive screenings and comprehensive medical, dental, vision, pharmacy and wellness programs that support you and your family.
